Weather Disruptions & Ferry Strikes

In this section we provide a summary of the policy of ferry companies in case of ferry delays and cancellations. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Therefore, Ferryhopper is not liable for any modification of these policies and rules. For more detailed information on ferry disruptions and compensations please read the companies’ policies.

Kindly note that if you haven't received any notification by Ferryhopper or the ferry company and the route is still available online, usually your trip is not affected by a ferry disruption or strike. Moreover, if last-minute cancellations occur, ferry companies will directly contact passengers via a text message.

If you have any further questions, do not hesitate to contact us. Our customer support team will be more than happy to provide the information you need!

It is important to mention that it is not common for ferries to be canceled or delayed. Sometimes, however, the ferry company may not be able to avoid it (e.g. in case of a technical issue with the ferry).

Please note that we will immediately notify you as soon as we are informed about a ferry delay or cancellation and we will help you find the best alternative route according to your needs and travel plans. There is also a possibility that you will be notified directly by the ferry operator (via email or SMS, given that you provided the correct information) without further notification from our side, in case the schedule change occurs last minute.

We understand how frustrating this situation can be and we will do our best to find the most convenient solution for you, especially when there is a chance that you might miss your connecting ferry or encounter problems with your accommodation.

In case your ferry is canceled by the ferry company and it is not a force majeure and you have not used your tickets:

- You are eligible for a refund of your ticket(s).

- Sometimes, the ferry company provides an alternative trip to the same destination at no extra cost. If the alternative trip is not convenient for you, then we can claim a full refund.

In case your ferry is delayed, we will make a claim to the Ferry Company depending on the duration of the delay.

Please note that as a ticket provider, Ferryhopper is not responsible for delays, cancellations, or costs that have occurred due to the aforementioned.

All claims for refunds are submitted from our side and we carry the communication between the customer and the ferry operator, although the final decision stays with the ferry company.

If ferry sailings are disrupted due to a strike, we will notify all passengers whose trip is affected as soon as the local port authority makes an official announcement. Please remember that we have no control over the disruption of ferry sailings due to strikes. We understand that these disruptions can be very frustrating for all travelers and we will do our best to help you.

In case of a ferry strike, we advise you the following:

• If you picked up your tickets, then you will need to return them in order for the refund to be processed.
• If you haven't picked up your paper tickets, we suggest that you don't collect them.
• If you can change your travel dates, we recommend that you choose a ferry that departs before the day of the strike, as ferry schedules may be affected on the days following the strike.

If your ferry is canceled due to adverse weather conditions, one of the following alternatives is usually applicable:

• Changing your ferry ticket to a ticket of equal value.
• Canceling your ticket with a request sent to the ferry operator for a full refund.

If you decide to cancel your tickets, the cancellation process differs depending on whether you have already picked up your paper tickets (in case this is required by the ferry operator) or not.

If you have NOT collected the tickets for the canceled trip, please contact us via chat, so that we can process your cancellation request immediately. Make sure that you inform us about the cancellation, as refunds cannot be processed automatically.

If you have already picked up the tickets for the canceled trip, you must return your tickets in order to change or cancel them, according to the policy of the ferry companies. Scans or photos of printed coupons are not accepted. You can return them to any of the following locations:

If you are still in Athens, you can return your tickets to Ferryhopper’s offices. If that is not convenient for you, you can send us the tickets by courier or post. We strongly recommend that you send them via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Our contact details are:

Ferryhopper
Thessalonikis 147, Moschato 183 46,
Athens, Greece
(Mon-Fri 10:00-18:00 and Saturday 10:00-15:00)

If you are not in Athens, you can return your tickets to any of the local travel agencies that collaborate with the ferry company you are traveling with. You can find the local travel agencies and their contact details by clicking on the collection points link in your booking confirmation email. The travel agent will cancel and stamp your tickets. They are required to either keep the canceled tickets and give you your refund / modify your trip or return the canceled tickets to you so that you can return them to Ferryhopper’s offices.

As soon as we receive your tickets, we will process the cancellation, issue your refund, and notify you by email.