GENERAL TERMS & CONDITIONS
Get Informed about your rights and responsibilities. Read carefully the general terms of travel
and have a nice trip!
1. Booking
Tickets are personal, non-transferable and are issued in the passenger’s name. They are valid
only for the itinerary, date and seat for which they are issued.
Tickets can be booked in all travel agencies cooperating with our Company, in the company’s
central offices or via our website on the internet.
Ticket issuing on board is prohibited; to avoid any inconvenience, all passengers are
requested to book their tickets and have them before departure.
Complying to EU Directive 98/41, for safety reasons, a name list of the passengers is
mandatory for all itineraries; name of passenger, gender (male, female), age range (adult,
child, infant), Type and Plate number of the vehicle, if there is one, are mandatory to be
registered on the ticket.
We strongly suggest our passengers to notify the travel agency on their phone number (a
mobile one) upon the issue of their ticket; they will be notified in case of change on scheduled
itineraries e.g. detention of ship due to adverse weather conditions, etc.
You are kindly requested to notify the travel agency upon the issuing of your ticket on any
passengers than need special care.
For children up to 5 years old issuing of a zero fare ticket is mandatory.
2. Embarkation
Complying with P.D 3 709/2008 of the Greek state, passengers should be on the embarkation
area 40 minutes, before departure time.
3. Ticket issue due date
Tickets should be issued before due date as specified by your travel agent when booking you
ticket. In any other case, your reservation will be cancelled automatically.
4. Open date tickets
Open date tickets are valid for one year from the issuing date of the first ticket not of the
changed tickets. Open date tickets are not valid for embarkation unless replaced by new
tickets with the date of departure.
5. Cancellations and refund
Tickets can be cancelled only in the travel agencies where they were issued, providing the
original tickets. No ticket cancellation can be made by phone. Terms of cancellation
according to cancellation time
- up to 14 days before departure: 100 % return fare
- up to 7 days before departure : 75 % return fare
- up to 12 hours before departure : 50 % return fare
- for cancellations that are made in less than 12 hours before the departure, the fare is
not refunded.
6. Delay or cancellation of an itinerary due to force majeure (e.g. adverse weather conditions)
Delay of departure: Passengers can embark with the same tickets.
Cancellation of itinerary: in case of cancellation, tickets are no longer valid and should be
replaced with new for the next scheduled departure with available seats.
7. Ticket Loss
In the event of ticket loss, passengers need to purchase a new ticket in order to travel and then
notify in writing the company providing lost ticket’s data (date of departure, itinerary, no. of
ticket), no. of new ticket purchased and a copy of that ticket. If the lost ticket is not found by
the revenue department of the company to be changed to open date ticket or utilized within 3
months, it will be replaced by a ticket of the same type for the same itinerary. Lost ticket’s
data can be found at the issuing agency and should be sent by mail to the company’s central
offices ( customerservice@afd.gr).
8. Timetables
The Company makes all effort to ensure that timetables are kept but reserves the right to
make changes without prior notice if necessary.
9. Control on board
Check-in of tickets upon embarkation and during the trip is conducted by the ship’s attendant.
During check-in, passengers are responsible for displaying their tickets and other
documentation that justifies a ticket with discount, if that is the case.
10. Luggage
Luggage should be placed on special locations of the ship, complying with the crew’s
indications. Valuables should not be left in luggage.
11. Passengers with special needs
For passengers with special needs there are special seats for their wheelchairs. Their ticket is
priced at zero when the disability rate is over 80%. For escorts the ticket is half the price of
the entire ticket. Passengers with special abilities must have the relevant proof document with
them when issuing the ticket.
12. Pets
Pets remain in the middle open space of the ship (always with a leash and a companion) must
wear a muzzle. In case of small pets they should be transported to their cage. Passengers
traveling with a pet must always have their recently updated health booklet with them and are
responsible for its care, safety and hygiene. Unaccompanied pets are not accepted.
13. Lost and found
In case the passengers lost or found an item during the voyage, please inform the Ship's
Assistant immediately before disembarkation. For any information after disembarkation, you
can contact the Company's Head Office by mail at customerservice@afd.gr.
14. Safety
For safety reasons, all passengers and their belongings are liable to control. In case of non-
compliance, the passenger will not be allowed to embark and the port authorities will be
notified on the event.
Passengers are expected to present their ticket, passport or other identification documents to
the ship’s authorized personnel. The Company reserves the right not to allow embarkation to
passengers that fail to present their travel and identification documents.
After embarkation, disembarkation is only allowed under permission of the ship’s authorized
personnel.
Passengers are strictly forbidden to enter the open outer stern of the ship. If you have
a weapon with you, please state it upon boarding.
15. Service Phone Line
For any question, comment or remark, passengers have the opportunity to contact via e-mail
at: customerservice@afd.gr
16. No Smoking Law 3730
Complying with the National Law 3730 of the Greek Ministry of Health, as from 1st July
2009 smoking is prohibited in all areas due to the status of the ship as a "closed type".
CANCELLATION POLICY
4. Open date tickets
Open date tickets are valid for one year from the issuing date of the first ticket not of the
changed tickets. Open date tickets are not valid for embarkation unless replaced by new
tickets with the date of departure.
5. Cancellations and refund
Tickets can be cancelled only in the travel agencies where they were issued, providing the
original tickets. No ticket cancellation can be made by phone. Terms of cancellation
according to cancellation time
- up to 14 days before departure: 100 % return fare
- up to 7 days before departure : 75 % return fare
- up to 12 hours before departure : 50 % return fare
- for cancellations that are made in less than 12 hours before the departure, the fare is
not refunded.
6. Delay or cancellation of an itinerary due to force majeure (e.g. adverse weather conditions)
Delay of departure: Passengers can embark with the same tickets.
Cancellation of itinerary: in case of cancellation, tickets are no longer valid and should be
replaced with new for the next scheduled departure with available seats.
